Returns & Exchanges
At Bath Rugby, we want you to be fully satisfied with your official kit and merchandise, which is why we offer a 28-day return window for items in their original, unworn condition. Please note that personalized jerseys and used equipment are non-returnable unless a manufacturing fault is present.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags remain attached and including the printed return slip inside the parcel.
Ship to The Rec
Affix the generated shipping label to your package and drop it off at any authorized courier point or local post office.
Receive Your Refund
Once our team inspects your return at the stadium shop, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing